Frequently Asked Questions

What type of wood are the Tasman Eco products made of?

We use plantation wood or poplar wood from New Zealand, China, Russia or other countries as sourced by the factory. We specify that all wood used must be from a renewable resource.

Is Tasman Eco Australian owned and operated?

Yes.

Where are the products made?

Our products are manufactured in China.

Do Tasman Eco mattresses meet the Australian Standards?

Currently, there is no Australian Standard  for mattresses. We follow and meet the European Standards for mattresses.

Do Tasman Eco sell spare parts?

Yes. Spare parts can be purchased through our customer service department.

Please email customer.service@sjcbrands.com.au with the detail of the part required. If you are unsure of what is needed, please refer to your instruction manual/assembly guide for the name or detail of the part, or just give us a call and we are able to assist. Our team will provide you with a costing and invoice. Payment fr your spare parts is to be completed via direct transfer.  

Where do I find the product weight?

See product sheet.

What size is the change mat that is required for the change table?

790MM X 465MM.

What colours are available?

There are a range of colours, these colours vary with each collection and product. 

Do the bed rails come with the cot?

At Tasman Eco, we previously had bed rails available to purchase to convert the cot to a toddler bed, these have now been discontinued.

 

Our bed rails were made purely for structural purposes, however if you leave the fixed side on your cot, structurally you do not need the bed rails.

 

Do you sell directly to the public?

We only sell our product direct to retailers.

Do the cots meet Australian Standards?

Yes, all of the Tasman Eco cots meet Australian standard AS/NZ2172. Additionally, our cots meet European standards.
The Siena cot is recommended by Choice Magazine.

Can we buy the stain used on the products in Australia from Tasman Eco?

The stains we use are not available directly from us because of how it dries. The stain itself is not available in Australia. If wanting to purchase the stain, we reccommend to take part of the cot down to a hardware or paint store and have it colour matched. 

How long is the warranty?

Warranty is between 2-5 years, depending on the product purchased.

Are the stains on the products non toxic?

Yes, all stains used by Tasman Eco are non toxic and have been independently tested and certified by the SGS Group.

Where does the chest top changer fit?

The chest top changer fits on top of both the 4 drawer and 6 drawer chests.

How many shelves come with the bookcase?

There are 4 shelves that come with the bookcase.

Which side of the mattress is the top?

The top of the mattress is on the side of the label, the label should face upwards in the cot.

How much weight can the product withstand?

For our cots and change tables, for safety purposes, it is recommended that only the weight of the child is used on the cot and change table. 

It is recommended that an adult doesn’t apply their full weight to the entire product range.

Can a baby easily roll out of the change table?

The change table has two side panels protecting the baby from rolling off. The chest top changer also has the same safety design. It is advised that the child is supervised at all times when on the change table and chest top changer. 

Does the cot have two base settings?

Yes, it has a newborn (higher) and toddler (lowest) setting for the mattress, to prevent toddlers from climbing out of the cot.

In the Tasman Eco mattresses, is the latex natural or manmade?

The latex used in Tasman Eco mattresses is natural.

Are there any chemicals in the mattress?

No. Independent testing by SGS Group (a certification and testing company) has confirmed the absence of any toxic or allergenic substances in the Tasman Eco mattresses.

Do the drawers come out of the chest?

Yes. You may need to lift the drawer upwards before pulling out completely. This is a safety feature, to prevent children from pulling the drawers out on top of themself.